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Business managers, business process owners, or any business person interfacing with IT organizations
Individuals new to ITIL, who require a fundamental overview of the ITIL 4 framework and how to apply service management concepts to create value for customers
IT professionals already working with ITIL best practices, who want to advance their knowledge of the new service management practices in ITIL 4
Other individuals working in parts of the IT organization, including: – IT staff supporting large, complex and hybrid data centers, interested in improving speed, quality, and cost of IT services – IT vendors, suppliers, and partners – IT managers and IT executives – Individuals working in other parts of IT (digital, product, development, security) Goal Upon successful completion of this course, candidates will be able to:
Explain the four dimensions of service management and how the four dimensions are used to underpin a balanced focus in value creation
Describe the service value system (SVS), and lea> how the SVS ensures value is co-created with the business
Understand and implement the ITIL service value chain
Gain the knowledge necessary to prepare and take the ITIL 4 Foundation certificate examination
Lektoři kurzu
Lektoři z firmy: DataScript s.r.o.
[Kurz] Program kurzu (obsah přednášky/semináře/rekvalifikace/studia) ...
Business managers, business process owners, or any business person interfacing with IT organizations
Individuals new to ITIL, who require a fundamental overview of the ITIL 4 framework and how to apply service management concepts to create value for customers
IT professionals already working with ITIL best practices, who want to advance their knowledge of the new service management practices in ITIL 4
Other individuals working in parts of the IT organization, including: – IT staff supporting large, complex and hybrid data centers, interested in improving speed, quality, and cost of IT services – IT vendors, suppliers, and partners – IT managers and IT executives – Individuals working in other parts of IT (digital, product, development, security) Goal Upon successful completion of this course, candidates will be able to:
Explain the four dimensions of service management and how the four dimensions are used to underpin a balanced focus in value creation
Describe the service value system (SVS), and lea> how the SVS ensures value is co-created with the business
Understand and implement the ITIL service value chain
Gain the knowledge necessary to prepare and take the ITIL 4 Foundation certificate examination
Outline
Key Concepts and Definitions of Service Management
The Four Dimensions of Service Management
The ITIL Service Value System
Service Value Chain
ITIL Management Practices
Exam preparation
Prerequisites Additional study time outside of the class is required to prepare for the certification exam.
Following courses
ITIL4 Specialist Create, Deliver & Support
ITIL4 Specialist Drive Stakeholder Value
ITIL4 Specialist High Velocity IT
ITIL4 Strategist Direct. Plan & Improve
ITIL4 Leader Digital & IT Strategy
Accreditation Společnost HEWLETT-PACKARD s.r.o. (HPE) je akreditovánou tréninkovou organizací pro ITIL®.
[Školení] Další popis kurzu (úroveň, minimální znalosti, informace o cenách kurzu) ...
Prerequisites Additional study time outside of the class is required to prepare for the certification exam.
Following courses
ITIL4 Specialist Create, Deliver & Support
ITIL4 Specialist Drive Stakeholder Value
ITIL4 Specialist High Velocity IT
ITIL4 Strategist Direct. Plan & Improve
ITIL4 Leader Digital & IT Strategy
Accreditation Společnost HEWLETT-PACKARD s.r.o. (HPE) je akreditovánou tréninkovou organizací pro ITIL®.
Jiný kurz v jiné ceně : ITIL * ® 4 Foundation * ITIL® je nejznámější soubor osvědčených postupů pro implementaci IT Service Managementu na světě. ITIL® verze 4 zavádí IT Service Management optikou systému hodnoty služeb (Service Value System, SVS), který poskytuje ucelený komplexní pohled na t
Jiný kurz v jiné ceně : Digitalizace Managementu IT slu * žeb s ITIL® 4 + Exam * Kurz Digitalizace managementu IT služeb s ITIL® 4 poskytuje úvod do moderního řízení IT služeb se zvláštním zaměřením na digitalizaci a optimalizaci procesů za využití digitálních nástrojů jako je ITIL® Maturity Mod
Jiný kurz v jiné ceně : PRINCE2 * ® 7 Foundation + Exam * PRINCE2® je celosvětově nejpoužívanější a nejuznávanější metoda řízení projektů, která poskytuje základní informace pro řízení jakéhokoli projektu jakékoli velikosti a složitosti (PeopleCert). Na tomto 3-denním kurzu se seznámíte
ITIL4 Foundation + Exam #
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